๐ Cancellation & Refund Policy โ CoreKaya
At CoreKaya, each piece of Pilates equipment is crafted with precision and care. Given the made-to-order nature and logistical scale of our products, our cancellation and refund policy is outlined below to ensure clarity for all customers.
๐ Order Cancellation
We understand that sometimes plans change. Here’s how cancellations work:
- โ
Within 24 Hours of Purchase
You may cancel your order within 24 hours of placing it, provided it hasnโt entered production or been dispatched.
Simply email us at ๐ง corekaya.ps@gmail.com or call ๐ +91 8699738830. - โ After 24 Hours or Once in Production
After 24 hours or once your order is under production or shipping, cancellation is no longer possible, especially for custom or made-to-order products.
๐ธ Refunds
Refunds are processed only under specific scenarios:
๐ข Eligible for Refund:
- Cancellation within the allowed 24-hour window
- Product is out of stock and cannot be fulfilled
- Approved return due to verified defect or transit damage (see Return Policy)
๐ด Not Eligible for Refund:
- Change of mind after dispatch or production
- Delays caused by courier partners or unforeseen events (unless excessive and verified)
- Used, damaged, or unboxed items returned without approval
๐ณ Refund Timeline
Once approved, your refund will be:
- Initiated within 5โ7 business days
- Credited to your original payment method (bank account, UPI, or card)
Youโll receive confirmation via email once the refund is processed.
๐งพ Need to Request a Cancellation or Refund?
Please provide the following:
- Order ID
- Reason for cancellation/refund
- Any images (in case of damage or defect)
Contact us at:
๐ง corekaya.ps@gmail.com
๐ +91 8699738830
๐ Thank You for Understanding
As a small-batch, Indian-made wellness brand, we appreciate your understanding and support of our handcrafted and made-to-order model.