๐Ÿ” Cancellation & Refund Policy โ€” CoreKaya

At CoreKaya, each piece of Pilates equipment is crafted with precision and care. Given the made-to-order nature and logistical scale of our products, our cancellation and refund policy is outlined below to ensure clarity for all customers.


๐Ÿ”„ Order Cancellation

We understand that sometimes plans change. Here’s how cancellations work:

  • โœ… Within 24 Hours of Purchase
    You may cancel your order within 24 hours of placing it, provided it hasnโ€™t entered production or been dispatched.
    Simply email us at ๐Ÿ“ง corekaya.ps@gmail.com or call ๐Ÿ“ž +91 8699738830.
  • โŒ After 24 Hours or Once in Production
    After 24 hours or once your order is under production or shipping, cancellation is no longer possible, especially for custom or made-to-order products.

๐Ÿ’ธ Refunds

Refunds are processed only under specific scenarios:

๐ŸŸข Eligible for Refund:

  • Cancellation within the allowed 24-hour window
  • Product is out of stock and cannot be fulfilled
  • Approved return due to verified defect or transit damage (see Return Policy)

๐Ÿ”ด Not Eligible for Refund:

  • Change of mind after dispatch or production
  • Delays caused by courier partners or unforeseen events (unless excessive and verified)
  • Used, damaged, or unboxed items returned without approval

๐Ÿ’ณ Refund Timeline

Once approved, your refund will be:

  • Initiated within 5โ€“7 business days
  • Credited to your original payment method (bank account, UPI, or card)

Youโ€™ll receive confirmation via email once the refund is processed.


๐Ÿงพ Need to Request a Cancellation or Refund?

Please provide the following:

  • Order ID
  • Reason for cancellation/refund
  • Any images (in case of damage or defect)

Contact us at:
๐Ÿ“ง corekaya.ps@gmail.com
๐Ÿ“ž +91 8699738830


๐Ÿ™ Thank You for Understanding

As a small-batch, Indian-made wellness brand, we appreciate your understanding and support of our handcrafted and made-to-order model.